Direct marketing, or 'DM', is when a brand communicates 'directly' with people by sending out personalised letters or emails. Direct marketing is often used to communicate with a company's existing customers, in which case it can refer to other facts the company might know about them, for example, what kind of MINI they bought and how old it is now. In keeping with its cheeky brand, MINI has a long tradition of unique and attention-grabbing direct marketing.
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